Terms of delivery

Order and delivery terms regarding Flower Service products

Delivery fees: according to rates: Laajasalo 10€, other Helsinki 10-25€, Vantaaa 25-35€, Espoo 35€, Kauniainen 35€, scheduled deliveries to blessing chapels/ churches Helsinki, Espoo, Vantaa and Kauniainen 25-35€. Delivery fees apply to orders made from the online store. 

Delivery days: flower deliveries on every day of the week.
Orders placed before 4 p.m. will be delivered on the same day

Pickup from the store: Picking up a flower order from the store requires an order
placed at the online store at least an hour before the pickup with the exception of high season.
Scheduled deliveries work the best when arrangements are made by a phone call.

Customers responsibility: When shopping at the online store, the customer is responsible for providing the correct delivery information
(recipient´s name, address, phone number and door code). Delivery fee paid by the customer
includes only one delivery. If the recipient can't be reached,
the flowers will be returned to the store from which they can be picked up within 2 days.

Confirming an order made online: The customer will get a confirmation to the email
address they provided.

Complaint: In case of any complaints,
contact the day after delivery.

Usage and registering of the information: The information given is only used for delivery and payment.
We do not give order information to outside parties nor do we use the
email addresses for marketing purposes.

Note! The bouquets shown in the pictures are model bouquets and we strive to make yours similar to them as accurately
as possible depending on the season and availability of the materials needed.

Payment service provider: Payment service provider: Paytrail Oyj (2122839-7) cooperates with Finnish banks and credit institutions as the payment intermediation service provider and payment service provider. Paytrail Oyj appears as the payee on the account statement or card invoice and forwards the payment to the merchant. Paytrail Oyj has a payment institution license. In the event of a complaint, please contact the product supplier primarily.

Laajasalo Funeral Service order and delivery terms

Object of the contract / transaction
The order is confirmed by e-mailing, calling or meeting with the customer (the notifier of the estate). Notice period 3 days (subject to change).

In our operations, we comply with the provisions of the Funeral Act, according to which the deceased must be buried or cremated without undue delay. The body of the deceased is treated with respect and the memory of the deceased is honored. The burial and cremation of the body of the deceased and the handling of the ashes are done with priority on the views and wishes of the deceased.

Payment of invoices
Invoices related to a burial are issued in the name of the estate so that they can be attached to the estate inventory deed (perukirja). Although invoices are issued in the name of the estate, the customer is responsible for paying the invoices. The estate cannot act as a contracting partner. Invoices related to a burial are so-called primary payments of the estate. With the receipt of the payment the estate will refund the expenses to the customer. Service providers: the supplier of the headstone, the compiler of the estate inventory deed, the catering service / photographer invoice the services provided directly to the estate / customer. The crematorium foundation and parishes / congregational associations (burial sites / cremation) do the same.

Accuracy of information
The customer is responsible for ensuring that all information is provided correctly. The funeral home is not responsible for any inconvenience or damage caused by any incorrect information provided by the customer, such as addresses, phone numbers and e-mail addresses. Providing incorrect information may result in additional work being billed to the customer. In these cases, the funeral home is also not liable for direct or indirect damage to the customer or a third party. The client is responsible for notifying the funeral home of the location of the deceased. If the location of the deceased has changed, there may be additional transport costs that could not be taken into account at the time the contract was created. The customer will be informed of any additional costs as soon as possible.

Incorrect / incomplete information, which most often causes additional costs, are e.g.
1) The size of the deceased. If the deceased does not fit in the coffin that was ordered, the coffin must be replaced.
2) Pacemaker. If the pacemaker of the deceased has not been removed, a cremation cannot be performed.
3) Location of the deceased. If the deceased is not in the place indicated.

Products and materials
The funeral and flower service pages have pictures of products that are handmade according to customer orders. There may be slight differences in tone in the end result. In coffins the grain of the wood varies and not all flower varieties are always available. Replacement flowers are always selected from flowers as similar as possible to the originals.

Cancelling the order
If the customer wants to cancel or change the order, it is possible. However, in accordance with the Distance Selling Act, the customer has a liability for work already done and products delivered. For example, it is only possible to cancel or change the coffin before the deceased is placed in the coffin.

Complaints and liability for errors
The funeral home has a statutory liability for errors in the services and products sold.
In case of complaints, please contact us immediately by phone.